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THE CERTIFICATE OF ADMINISTRATION TRAVEL, TOURISM & HOSPITALITY (CATTH) CERTIFICATE OF ADMINISTRATION IN TRAVEL, TOURISM & HOSPITALITY (CATTH) 1. Philosophy The credentials in administration in Travel Tourism and Hospitality is designed to develop young Namibians to effectively manage the countries tourism resources to find sustained growth of the industry. The course appeals to staff already working in the field and those aspiring to join the industry as employees or operators to its relevance and practical approach.The course prepares scholarly persons for a role that lead ensure adequate human resource to manage the growing tourism industry in Namibia and abroad. The course will give the student the necessary skills to work or operate in a very demanding environment. It will en open graduates to advance to the Higher security department in Travel Tourism and Hospitality or acquire meaningful employment, start own operation or act as a tourism consultant. 2. Programme Outcome s By the time the graduate finishes the Certificate of Administration, he/she will be equipped with knowledge, skills and requisite attitude to effectively operate to work in the tourism industry. . Objectives (Purpose) ? By the end of the course, the student will be expected to appreciate tourism industry and the context in which it operates. ? To get the student to understand concepts in Travel Tourism and Hospitality. ? Understand the role of trade and communication in travel tourism and hospitality. ? To give students the theory and practice of administration and beting systems in travel tourism and hospitality. ? Appreciation of the role of regime in managing tourism resources. 4. Enrolment Standards (Admission Requirements)To be registered for any of the courses, cornerstonedidates must Hold HIGCSE senior certificate in four subjects with 1- 4 symbols OR Hold a Grade 12 senior certificate (IGCSE) with a minimum of C symbol in English Language, a pass in math and a C symbo l in three other subjects nitty-grittying twenty five points or more OR Enter through flexible learning raceway mature age/prior learning with five years relevant experience in various fields of world of work. Apart from a well-grounded IGCSE 22 certificate, appli female genitaliats must also subscribe attained a minimum of 25 points on the IUM evaluation scale.Please note that achievement of these demands will not automatically guarantee a place on the degree course, it will be subject to a successful interview/aptitude test (as required) and availability of places. OR The equivalent of any of the above as determined by Senate. 5. T each(prenominal)ing Methods The students will be expected to be responsible for their own learning, nobody can learn for somebody else. Emphasis will be placed upon the need for a student to read extensively in each of the subjects. The role of the subscriber is to stimulate learning and to support and guide that process.Programmed reading will su pport these endeavours. A wide wind of teaching methods will be employed by lecturers from traditional lectures through to small decision-making groups, as well as the routine of training films and videos, and advanced barter simulations. 6. Learning Standards Class contributions by the students will be encouraged and the extent to which these contributions con miscellany to the teachings of the Certificate of Administration in Travel, Tourism and Hospitality will be an important facet in the success of the student.Individual assignments will be manipulate by the lecturer every two weeks and should usually exceed the standard of the exam. Like the group assignments these will normally take the form of a duplicated hand extinct, that should be returned with the finished assignment. The student will be expected to carry these out without help. It is in the students interest to carry out these tests with integrity. They will be marked anonymously by their fellow students against a given marking plan.The tutors will employ these results to monitor student progress and to exploit decisions as to whether the student is ready to sit exams when the time comes. (Students whitethorn not sit exams unless the lecturer feels he or she has a in effect(p) chance of succeeding). 7. credit System As per international acceptable formula, one (1) credit equates ten (10) notion hours (learning). These hours do not include the hours spent by a student in a class. A first year degree IUM student will, therefore, attract one hundred (100) credits. 8. Course Outline Certificate of Administration (100 Credits) ?Mathematics for Business 33 ? ? ? ? ? ? ? ? ? Spoken and Business English Computer Literacy Professional Presentations Report Writing Namibian and Regional Economics Introduction to Business account I Business Communications I Introduction to Travel, Tourism and Hospitality 9. Assessment & Evaluation The assessment system comprises two components ? Continuous Assessment (CA) attracts 40% of the final grade ? Formal Exams (FE) attracts 60% of the final grade. The evaluation system comprises two components ? Students will be asked to complete evaluation sheets for each subject study ?An external evaluator will evaluate the course in terms of course content, teaching methods, course resources and assessments. 10. Articulation IUM subjects articulate from Certificate/Diploma to Certificate/Diploma as per the statement in course contents Faculty will decide if and how course work from qualifications from other institutions will articulate with IUM courses. Appeals may be submitted to Senate 11. Credit Transfer Internal students that drill for advanced standing or credit accumulation or credit transfer will have their cases considered by the relevant faculty.Students from outside IUM will have their cases considered by the relevant faculty. Credit from outside institutions may be awarded up to fifty percent of total credits for any qualification conduc ted by IUM. Appeals may be submitted to Senate 44 ENG 111- Professional Presentation NQF Level 5 faculty Outcomes ? ? ? Credits 10 border good communication skills Speech, Listening, written. Apply prehend visuals in business communication. Employ investigative and interview skills in business situations. Course Content ? Analysing the immenseness of good tongue and associated characteristics in business. Appreciating the values of listening and acquiring applyful techniques to make a better listener. ? Learning how professional speeches and introductions are planned and delivered. ? Understanding how to use the telephone effectively and efficiently. ? Learning about the reasons for meetings and interviews victorious place in business organisations. ? Appreciating the steps that need to take place for planning successful meetings and interviews. ? analyze various documents required for formal meetings. ? Analysing the types of interviews that take place and the types of qu estions asked. Learning how to prepare advertisements, job descriptions and press releases. ? Creating advertisements, job descriptions and press releases. ? Appreciating the different types of visual aid equipment that can be use in business communication. ? Studying the use of visuals in business communication. ? Considering how written communication can be enhanced through the use of colour and lettering styles. ENG 112 Spoken Business English NQF Level 5 Credits 10 Module Outcomes ? Explain linguistics concepts and principles. ? Describe communication. ? Explain the excogitation and role of seminars.Course Content Linguistics ? Applied Linguistics ? Pronunciation ? Enunciation ? Grammar 55 Tutorials ? Selection and formulation of tapes ? Effective deliberation tapes ? SWOT Analysis perceptual experience and Application ? ? ? Seminars ? ? ? Purpose of seminars Acceptable conduct in a seminar Seminar presentation How to beautify communication Barriers to effective communicati on How to achieve success in communicated speech MTH 132 Mathematics for Business NQF Level 5 Module Outcomes ? ? ? Credits 10 Calculate basal mathematical models and algebraic computations.Apply BODMAS acronym and its full application. Calculate basic business and financial transactions. Course Content ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Applying the four rules of whole numbers, fractions and decimals Multiplying and dividing negative numbers Comparing numbers using ratios, proportions and percentages. Obtaining values for simple financial transactions involving purchases, wages, taxation, discounts. Converting conflicting currencies Making calculations involving roots and powers Evaluating terms involving a sequence of operations and use of brackets.Approximating data using rounding and significant figures. Solving linear and simple coincidental equations Determine the equations of a straight line through two points. Determining the gradient and intercept of a straight line Drawin g charts and diagrams from tabular data Applying general rule and principles of graphical constructions including axes, excerpt of scale and zero. Identifying points of importance e. g. maximum, minimum and break-even. Calculating and interpreting summary statistics, namely measures of location 66 mean, mode, median) and measures of dispersion (range, interquartile range and standard deviation) ? Applying the laws of probability to mutually exclusive, independent and dependent events. ENG 113 Report Writing NQF Level 5 Module Outcomes ? ? ? Distinguish and employ various reports. Demonstrate and use clear and concise language. Practice proper report writing skills. Credits 10 Course Content Nature and Purpose of Reports ? ? ? Necessity of reports Formats for writing reports implement of clear and concise language Informative Reports ? ? ?Purpose Situations where use Case studies Analytical reports ? ? ? Purpose Situations where used Case studies matter-of-fact Report Writing ? ? ? ? construction of Assignment Report presentation Assessment Correspondence ? ? ? ? Letters Memos Faxes Orderly in expression of requested opinion 77 Field Activity ? ? Practical like report writing Assessment and evaluation CSE 135 Computer Literacy NQF Level 5 Module Outcomes ? ? Credits 10 Demonstrate computer literacy skills. flesh out Information Technology appreciation in problem solving. Course Content Introduction to Microcomputers ?Overview of the development of computers ? Multi-user computers mainframes and minicomputers, personal computers and their configuration. ? Essential PC Hardware, peripherals and software. ? Introduction to the main types of Software. ? binary codes and the microprocessor ? Types of PCs their uses and strength ? Introduction to Operating Systems (DOS & Windows) ? Information processing online, offline processing, real-time, batch processing, single tasking and multitasking ? Current IT issues open & proprietary systems and compatibili ty, information systems security. Data communications Introduction to Networks, fundamental and distributed computing, wide area and global networks. Microsoft Windows ? Navigating the desktop, customising the desktop, file and folder management, installing and de-installing a program ? Logging onto an internet Service Provider or Online service provider, managing the mailbox, electronic mail security, using a browser and search engine effectively and downloading pages, refining searches Microsoft Word ? Open a blank document and type text, recognise the toolbars, rule Bar, Scroll Bar, Status Bar ? Spell checking, search and replace, thesaurus ?Page set-up, styles and general Formatting 88 ? Creating a tab set, Columns, Tables and Borders/Shading/Page ? pulmonary tuberculosis word Processor Wizard to create a document such as a fax, an invitation or a CV ? Print preview and imprint Microsoft Excel ? Start a blank spreadsheet and navigate between workbooks and sheets ? Enter da ta, change column widths and row heights, Formatting values, Calculating, creating and understanding formulae, using Math and statistical functions ? Creating and editing charts ? Auto Form Introduction to Presentations ? Create and present a simple show. Keyboarding ?Introduction to the keyboard and basic typing skills ? Introduction to touch typing to be able to acquire at least 35wpm. FIN 111 Namibian and Regional Economics NQF Level 5 Credits 10 Module Outcomes ? ? ? Demonstrate basic scotchs concepts and principles. Describe economic problems and corresponding economic systems. Explain Namibias economic competitive edge over SADC countries. Course Content ? ? ? ? ? ? ? Analysing the Namibian economic structure (namely, Mining, Agriculture, Fishing, Tourism) infrastructure (Transport and Telecommunication), Banking, Insurance.Analysing the Namibian government structure namely Legislation, Judiciary and Executive. Understanding government development plans of government (NDP 1 & NDP 2) Describing the economies of Southern Africa (Angola, Botswana, South Africa, Zambia, Zimbabwe, Swaziland, Lesotho, Mozambique, Malawi, Tanzania and popular Re everyday of Congo) Examining Namibias competitiveness in the region and beyond A case study of Namibias industrial policy and the export processing regularize initiative in particular.Explaining Namibias stake in SACU, SADC, COMESA, WTO, and AGOA. 99 SBM 115 Introduction to Business I NQF Level 5 Credits 10 Module Outcomes ? ? ? Distinguish between different types of business in public and private sectors. Compare the processes and strategies used by businesses. Analyse business financials. Course Content ? ? ? ? ? ? ? To canvas the purpose and nature of business, looking at the different types of organisations within the exoteric and Private Sector. Including the occupation, size, advantages and disadvantages of a business.To describe the hierarchy and the external influences of both Private and Public Sector companies including conducting a PEST analysis. Researching the services available to organisations including financial services, consultancy services and local government funding. Demonstrate an understanding of how to market a business taking into account the location, marketing mix, product lifecycle, customer needs and relating this to the overall business objective. Demonstrate knowledge of the production processes, quality, stock control and the factors internal and external that mask production within an organisation.Human resource management within a business, to include recruiting, feeroll, training and development of employees and health and safety issues. Business finance being able to demonstrate an understanding of balance sheets and profit and loss accounts within a Public and Private sector organisation. FIN 1129 Accounting I NQF Level 5 Credits 10 Module Outcomes ? ? ? ? Demonstrate basic appreciation of accounting theory and practice. Calculate and use appropria te costing methods to specific business transactions.Practice and illustrate preparation of books of accounts. Interpret financial statements. Course Content ? ? Prepare a trading, profit and loss account, balance sheet and cash flow report for resole trader, partnerships and limited liability companies, after taking into account a normal range of adjustment to the trial balance necessary for such preparation. Recognise and apply appropriate accounting conventions to a range of transactions within the context of the accounting regulatory requirements. 10 10 ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?Explain and describe the appropriate of account for different types of accounting transactions and be able to prepare a trial balance from these books of account. To prepare and maintain a range of control accounts appropriate to the books of account. To prepare journal entries and deal with the treatment of suspense account items. Operate, calculate and interpret a range of basic financial ratios ap propriate to a set of financial statements, particularly in the key areas of profitability, solvency liquidity, asset utilization and investment ratios.Employ the basic principles of cost behaviour cost ascertainment and to be able to Classify conduce overhead allocation summary Prepare an indirect overhead allocation summary Calculate overhead recovery rates by a manikin of techniques and to apply these for the purpose of cost compilation. Explain the difference between fixed and variable costs. Calculate the difference between fixed and variable costs. Calculate break-even points of activity and prepare break-even charts. Appreciate and explain the limitations of break-even analysis.Understanding the basic principles of different costing techniques and to be able to Define the different costing techniques Explain and understand the differences between each technique, and Calculate cost using any of the techniques. Understand the basic principles of capital investment appraisal a nd be able to calculate and interpret figures using the pay back, accounting rate of return or discounted cash flow methods of investment appraisal. BAN 1117 Business Communication I NQF Level 5 Credits 10Module Outcomes ? bedeck the purpose of Business Communication. ? Explain the communication process using the Communication Theory. ? Demonstrate the communication process in Business Communication. ? Describe the various tools used in Business Communication. Course Content ? ? ? How to write business correspondence including letters, memos and advertisements. The use of business English in written form looking at spelling, paragraphs, presentation of information and appropriate business language used.To learn and understand the basic principals of communication, including learning how to overcome barriers of communication, appropriate channels of communication, the purpose of communication and presentation of self when communicating. 11 11 ? ? To be able to communicate informat ion in the form of graphs, this also includes identifying trends from the data. To learn and understand the different types of technology used within communication and the effects of it on business and the organisation.TTH 1217 Intro to Travel, Tourism and Hospitality NQF Level 5 Credits 10 Module Outcomes ? ? ? Recognize the importance of Travel, Tourism and Hospitality in relation to National Economic Development. Describe and explain the contribution of Travel, Tourism and Hospitality to the National Gross Domestic Product. circumnavigate the economic, social/cultural and environmental impacts of Travel, Tourism and Hospitality. Course Content ? ? ? ? ? ? ? ? ? ? ? ? The interrelationship and interdependence between leisure, recreation, travel and tourism.The significance of economic, social, cultural, political and environment trends of patterns of leisure and tourism. The characteristics of different types of tourists and their motivational behaviour. The supply and demand o f tourist travel. The dimensions of the travel system in relation to tourism The main motivational factors that influence the tourists choice of travel. Evolution of international travel and transport developments that have affected tourism. The relationship between the development of the inclusive package tour and mass tourism.The basic requirement to development of a tourism destination. The roles of, and the relationships between, the main intermediaries within a simple tour distribution system. Governments interest and involvement with main public tourism organization at both national and international levels. Future trends within the travel and tourism sectors. Upon successful completion of this course, the student is awarded a Certificate of Administration in Travel, Tourism and Hospitality. 12 12